Simple process
How to Get Started
Starting with a new support provider can feel daunting. We've made the process as simple and low-pressure as possible.
Step 1: Reach out to us
Contact us by phone, email, or through our website. Tell us a little about yourself or your loved one. There's no obligation, just a friendly conversation.
Step 2: We have a chat
We'll talk through your needs, your goals, and what you're looking for in a support worker. This helps us understand whether we're the right fit for you.
Step 3: We find the right match
We take matching seriously. We'll introduce you to a support worker who fits your personality, your needs, and your schedule, not just whoever's available.
Step 4: We sort the paperwork
We'll handle the service agreement and NDIS paperwork together. We keep it simple and explain everything clearly.
Step 5: Support begins
Your support starts at a pace that suits you. We check in regularly to make sure everything is working well and adjust as your needs change.
NDIS plan types we work with
Self-managed
You manage your own NDIS funds and pay providers directly. We invoice you and you claim reimbursement from the NDIS.
Plan-managed
A plan manager handles your funds. We work directly with your plan manager to process invoices. You don't need to worry about the admin.
We do not currently work with NDIA-managed (agency-managed) participants. If you're unsure which plan type you have, check your NDIS plan or ask your support coordinator.